Your returns aren't random. We prove it.
ReturnLens reads every return, diagnoses the real reason, and shows you the patterns. Built for Shopify brands that need evidence before they change copy, merchandising, or operations.
Raw returns
500 returns · Electronics store · Last 90 days
- Too small on the shoulders
- Would not stay connected to Android
- Color looked warmer in the photos
- Pairing failed after setup
- Fit tighter than the size chart suggested
- Expected softer fabric
- Returned after two setup attempts
- Looked different than the listing image
AI reading
Reading customer words, order metadata, and product context.
- Normalizing customer phrasing into diagnosis groups
- Cross-checking SKU context and return behavior
- Pulling evidence that explains why the pattern exists
Diagnosed output
Hover, focus, or tap a diagnosis group to see how the AI mapped raw returns.
Connectivity — pairing fails on Android
Mapped evidence from raw return language
- Would not stay connected to Android
- Pairing failed after setup
- Repeated setup friction appears before first successful use
Explore a diagnosed store
See how raw return reasons turn into patterns, evidence, and next steps before you install. Everything here is demo data, but the workflow matches the live product.
Pattern rollup
Tap a pattern to inspect the cases behind it.
Evidence
Connectivity — pairing fails on Android
WT2 Translator · setup return
Customers fail during first Android pairing and exit before first use.
Support overlap
The same complaint appears in setup notes and return comments.
Action preview
Add Android setup guidance before onboarding starts.
Report preview
Weekly delta rose 1.2 pts after a spike in Android pairing failures.
How it works
From messy return comments to one concrete next step.
The public story matches the product now: diagnose the returns, inspect the evidence, then keep the patterns live when you are ready for weekly action.
01
Diagnose your last 30 days
Install once and ReturnLens reads the latest returns, order metadata, and product context without changing your storefront.
02
Review patterns with evidence
See the top diagnosis clusters, inspect the sample returns behind them, and understand why the pattern is real before you act.
03
Keep the signal live
Upgrade when you want ongoing diagnosis, weekly reports, and action cards tied to the same return patterns.
See it on your own store
Install once. We'll diagnose your last 30 days and show the first patterns on your own data.
Free gets you the first 200 diagnosed returns, the top pattern rollup, and one full action preview. Upgrade only when you want live diagnosis, filters, and weekly reports.
Pricing
See the patterns free. Keep them live when you upgrade.
Free proves the diagnosis Aha on your own store. Paid plans keep new returns diagnosed, keep patterns live, and turn them into weekly actions.
Free
$0/mo
Diagnose up to 200 recent returns and see the first real patterns on your own store.
One-time 200-return sampler
ROI Framing
Use Free to prove the diagnosis Aha on your own data before you decide to keep coverage live.
- Diagnose up to 200 recent returns after install
- Pattern rollup with evidence on your own store
- One full action card preview
Starter
$49/mo
Keep diagnosis live for one core catalog and get the weekly return story every Monday.
Up to 1,000 orders / month
ROI Framing
Starter turns the first sampler insight into an always-on operating loop with live diagnosis and weekly action.
- Live return diagnosis coverage
- Weekly Monday report
- Action cards and anomaly alerts
Growth
$149/mo
For catalogs where volume starts compounding across multiple patterns and SKU groups.
Up to 5,000 orders / month
ROI Framing
Growth keeps more patterns, evidence, and operational pressure visible before the same issues spread through the catalog.
- Higher monthly order coverage
- Priority sync window
- Better fit for multi-SKU collections
Pro
$299/mo
For brands treating return diagnosis as a core margin system across a large assortment.
5,000+ orders / month
ROI Framing
Pro is for teams that need continuous coverage, broad assortment visibility, and the fastest read on new return pressure.
- Unlimited high-volume coverage
- Executive-level anomaly visibility
- Best fit for large assortments
Frequently Asked Questions
Absolutely not. We only read data through Shopify’s official API in the background. We never inject any code into your storefront. Your customers won’t notice a thing.
Yes. We only store product attributes and aggregated return reasons. We do not store personally identifiable information (PII) like customer names, emails, or addresses. Your data is encrypted at rest and in transit.
We request read-only access to three data types: Orders (to calculate return rates), Products (to identify which SKUs are affected), and Returns (to analyze return reasons). We cannot modify anything in your store.
AfterShip Returns and Loop are excellent tools for managing the return process (labels, portals, exchanges). We focus on a different job: analyzing why returns happen and giving you specific actions to reduce them. We complement, not compete with, your existing return management tool.
Our analytics work best with at least 50 returns in the past 90 days. If you have fewer, we’ll still show what we can, but insights may be limited. The free AI Discoverability Test works for any product regardless of return volume.
Yes. No contracts, no commitments. Cancel with one click from your dashboard. You’ll keep access until the end of your billing period.